![]() Learn more about changing your serial number.Īlso check that you're signed in to your MYOB account as an online owner or online administrator. If the serial number shown in the message isn't yours, or it's an old serial number, click Change Serial Number in the error message to update it. If the serial number in the company file isn't linked to the email address you’ve logged in with, you'll see this message. When putting a company file online or upgrading it, a check is done to confirm that you're entitled to perform the task. Error: "The serial number doesn't match your account"
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